A “Universal Bot” automating millions of queries across lines of business
Introduction
Witness the inspiring story of Aditya Birla’s AI journey. In this fireside chat Sameer Jadav, VP of Business Excellence, Aditya Birla Capital discusses the company’s ambitious AI deployment that has automated millions of customer conversations across separate lines of business with a unified multimodal customer experience.
Witness the inspiring story of Aditya Birla’s AI journey. In this fireside chat Sameer Jadav, VP of Business Excellence, Aditya Birla Capital discusses the company’s ambitious AI deployment that has automated millions of customer conversations across separate lines of business with a unified multimodal customer experience.
“Avaamo has been a great partner for us in automating millions of conversations with our users. With the launch of ABC Assist, we are now able to consolidate all our group automation efforts, and deliver a unified experience to our customers.”
— Mukesh Malik, COO, Aditya Birla Capital Limited