Campus 2.0: AI copilot reshapes student life
Introduction
Adtalem runs a global network of higher education institutions servicing 875,000 students. Tackling the well-known problem of enrollment and admission at scale, Adtalem deployed an AI-powered Virtual Agent based on Avaamo’s technology, giving students access to their grades, financial application status, enrollment criteria, and class waiting lists. The Virtual Agent resolved 1M student queries without human intervention during the critical enrollment season, with a success rate of 98%.
1M+
Questions answered in first 6 months
75k
Active users across Adtalem universities
98%
Accuracy rate for handling student queries
The company: a global network of institutions
Adtalem runs a global network of higher education institutions that includes American University of the Caribbean School of Medicine, Chamberlain University, EduPristine, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University, servicing 875,000 students.
The solution: an AI-powered virtual agent for students
Tackling the well-known problem of enrollment and admission at scale, Adtalem deployed an AI-powered Virtual Agent based on Avaamo’s technology, allowing students access to their grades, financial application status, enrollment criteria, and even class waiting lists. Delivering personalized, contextual answers, Avaamo’s Virtual Agent answered and resolved 1M student queries without human intervention during the critical enrollment season with a success rate of 98%.